Keys For Successful Pharmacy Technicians

While many personality traits and behaviors seem to occur naturally, with a little effort anyone can cultivate successful business behaviors. The list below contains a few valuable skills and behaviors you can practice, ensuring success as a Pharmacy Technician.

Good Communication Skills:  Pharmacy Technicians need strong communication skills, both written and verbal. It is especially important to practice active listening. Pay full attention to what the patient or customer is saying and take time to ask clarifying questions.


Attention to Detail:  Being alert and organized are important qualities for Pharmacy Technicians. Since you will be managing sensitive data, such as a patient’s personal, prescription and insurance information, a strong attention to detail and accuracy is a key characteristic of successful Pharmacy Technicians.


Integrity:  Exhibiting honest and ethical behavior is another important practice for Pharmacy Technicians. The first thing to consider will always be ensuring the safety and health of the patient. The American Association of Pharmacy Technicians maintains a Code of Ethics for Pharmacy Technicians that outlines the ethical standards for this profession.


Adaptability and Flexibility:  Since Pharmacy Technicians may be working in a range of environments including hospitals, retail pharmacies, mail-order pharmacies and with a variety of people (patients, customers, pharmacists and co-workers), it is important to be adaptable and flexible. Due to the number of variables in the typical workday of a Pharmacy Technician, it is essential to act calmly during the occasional stressful situation.


Customer Service Mentality:  As a Pharmacy Technician in both retail and hospital pharmacy settings, you will need to interact with patients and customers. Displaying a helpful and courteous attitude and a friendly smile is important.  It will show people that you care and are there to help.


Empathy:  In your role as a Pharmacy Technician, you may be assisting people who are ill or in pain. Practicing kindness, patience, compassion and composure will make people feel at ease and project an air of professionalism. It will also instill a sense of trust and appreciation from patients.


Now you know the Keys for Successful Pharmacy Technicians, explore your options for a career as a Pharmaceutical Technician, we would like to hear from you! For more information about our programs at CCNN, please contact us at 775.241.4455






According to the U.S. Bureau of Labor Statistics, the need for pharmacy technicians is projected to grow 12 percent from 2016 to 2026. This rate is faster than the average for all occupations. As the population ages, the demand for pharmacy technicians will continue to grow.


As a pharmacy technician, you will work under the direction of a pharmacist. You will be the liaison between customers and the pharmacists. In this role you may also maintain inventory, measure, mix, count and label medications according to the prescription orders.




Pharmacy Technicians can work in a wide variety of settings including:

  • Hospitals
  • Mail-Order Pharmacies
  • Chain and Independent Drugstores
  • Big-Box Retailers
  • Wholesale Druggists
  • Surgery Units
  • Private Practices


Hospitals and Surgery Units: If you work as a Pharmacy Technician in a hospital or surgery unit, you may prepare different types of medications, such as intravenous medications. Your work may also involve making rounds to distribute patient medications and managing the refilling of automated medication dispensing machines.


Mail-Order Pharmacies: Mail-order Pharmacy Technicians usually work in an office-type setting. They fill prescriptions from a workstation. If you enjoy being behind the scenes and working on your own with minimal supervision, you might like being a mail-order Pharmacy Technician.


Chain and Independent Drugstores: Retail pharmacies offer Pharmacy Technicians an opportunity to work directly with customers. Retail Pharmacy Tech activities may include collecting customer information, processing insurance claims and taking payment for prescriptions.


In addition to the variety of work environments available to Pharmacy Technicians, there are many other reasons to pursue certification, such as:

  • Rapidly growing field
  • Job security
  • Good pay
  • The ability to work in a healthcare-related field, without clinical duties
  • Can be the first step toward becoming a Certified Pharmacist


If becoming a Pharmaceutical Technician sounds like it might be for you, we would love to hear from you! For more information about Career Options for Pharmacy Technicians at CCNN, please contact us at 775.241.4455




Today’s healthcare field requires advanced knowledge and skills. One of the leading areas in healthcare today is Pharmaceutical Technician.  According to the Pharmacy Technician Certification Board (PTCB), employment of Pharmacy Technicians is expected to increase by 20% from 2012 to 2022 (Bureau of Labor and Statistics). According to the Bureau of Labor and Statistics, pharmacy technicians with formal education or training, and national certification will be specifically sought after to meet these demands.

Employment opportunities for Pharmacy Technicians exist in practically every area of the healthcare field. In medical offices, you will find Dispensing Pharmacy Technicians. In Hospitals, you will find Clinical Pharmacy Technicians. In infusion centers (home health) you will find Infusion Pharmacy Technicians. Compound pharmacies employ Compounding Pharmacy Technicians. And of course, you find Pharmacy Technicians in outpatient Pharmacies. Additionally, non-traditional positions for Pharmacy Technicians include Pharmacy Technician Supervisors, Managed Care Pharmacy Liaisons, and Marketing.

What skills are needed?  To be marketable in the healthcare industry, you will need an in-depth knowledge of pharmacy law. You will also need to be familiar with about 700 drugs and understand how these drugs work on different parts of the anatomy.  You will need skills in the preparation of medication including intravenous medications, oral medications, and topical medications.  Knowledge and skills in pharmacy billing and reimbursement are required in all areas of this industry. Flexibility and exceptional customer service skills are a must. Being bilingual is always a plus.  The main concern of every medical facility and pharmacy is medication error.  A well-trained pharmacy technician is critical in the prevention of medication mishaps.

Career College of Northern Nevada understands the importance of preparing students for this essential area of the healthcare field.  CCNN’s program is accredited by the American Society for Health-Systems Pharmacist (ASHP) and follows strict standards ensuring the success of each graduate. The Pharmaceutical Technician program at CCNN is approved by the Nevada State Board of Pharmacy by being accredited by ASHP.  In addition, CCNN’s Pharmaceutical Technician program is a Licensed Training Facility for the National Pharmacy Technician Association.  Finally, CCNN prepares each student to sit for the Pharmacy Technician Certification Board exam graduating as a Certified Pharmacy Technician.

So what do all these accolades mean to a student? Attending an accredited program ensures quality in education, guaranteeing the knowledge and skills needed for this field.  Every student enrolled in the Pharmaceutical Technician program is registered with the Nevada State Board of Pharmacy as a Pharmacy Technician in Training. Students sit for certifications in Compounding and Sterile Products through NPTA.  These certifications are recognized by the Accrediting Counsel for Pharmacy Education (ACPE) and in addition to increasing employment opportunities, they are viable professional continuing education credits. Students successfully completing this program and earning all certifications will more than exceed requirements to work as a Pharmacy Technician in any state.

What is required to work as a Pharmacy Technician in Nevada?  Every Pharmacy Technician in Nevada must be licensed through the Nevada State Board of Pharmacy. Upon successful completion of CCNN’s training program, a certification of completion is submitted to the Nevada State Board of Pharmacy moving the student from a Pharmacy Technician in Training to a Registered Pharmacy Technician.

Is national certification needed to work as a Pharmacy Technician in Nevada?  While national Pharmacy Technician certification is not required in Nevada, many pharmacies, such as the VA Hospital, will only hire Certified Pharmacy Technicians.  Other employers will require certification shortly after being hired.  For Nevada, 70% of career Pharmacy Technicians have passed the PTCB exam according to the PTCB progress report for 2014.  CCNN’s Pharmaceutical Technician training program maintains a 100% pass rate with every graduate sitting for the exam since the program began in 2008.

Career College of Northern Nevada’s Pharmacy Technician training program is 15 months in length including 375 hours of externship.  Externships are performed in two different practice settings. Students sit for the PTCB national exam the week before their externship.

Nevada State Board of Pharmacy:


Pharmacy Technician Certification Board:

Pharmacy Technician Certification Board 2014 Progress Report:

Accredited Council for Pharmacy Education

National Pharmacy Technician Association

American Society for Health-Systems Pharmacist

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